In-house delivery

This course is only available for in-house delivery and can be customised to suit the specific needs of each client. To enquire about the course, please click below.


The Art and Science of Leading Project Teams and Influencing Stakeholders

It has long been acknowledged that people are the key to project success. However, managing people on projects is often harder than it seems. This is largely due to the diversity of skill sets required on projects, the use of matrix teams that draw together team members from across an organisation, and the growing popularity of outsourcing, off-shoring, and collaborative approaches. As a result, project managers often need to manage a team of people who:

Have never worked together before

  • Have different professional backgrounds and work experiences
  • Are of different ages, genders, ethnicities and personality types
  • Are geographically dispersed, sometimes in different time-zones and countries and
  • Work for different organisations, often with different values, cultures, and priorities.

Project managers must overcome these and other challenges to harness the strengths, experiences and skills of team members, and develop them into a cohesive, motivated, high-performing project team.

It is therefore critical that project managers have a solid grasp of the concepts, processes, tools and techniques required to effectively and efficiently manage Project Human Resources, Procurement, Governance and Team Building – in other words: the people side of projects.

This course focuses on these topics and also explores the psychological aspects of project management to develop the interpersonal skills and behaviours, also known as “soft skills” that constitute emotional intelligence. These skills are known to be essential for project success and include skills such as leadership, negotiation, influence, cultural awareness, conflict resolution, presentation skills, innovation, interpersonal communication, and more.

Target audience

If you work with people on projects, then this course is for you. Particularly suitable for:

  • Senior Project Leaders
  • Project Managers
  • Project team members
  • Anyone who deals with teams or stakeholders (internal or external)

Course alignment

The course content is aligned with global best practice standards, including:

  • International Project Management Association Competency Baseline (ICB)
  • Project Management Institute (PMI) – Standard for Program Management
  • Australian Institute of Project Management (AIPM) – competency standards for senior project managers or managers of complex projects (CPSPM)
  • Global Alliance for Project Performance Standards (GAPPS) – Program Manager Framework
  • NSW Public Sector Capability Framework – Project Management Capability (Level 5)

After this course, participants will…


Know about:

  • The ‘people side of projects’ – the psychology of project management and the ‘soft skills’ required to manage, lead, influence, negotiate and communicate with project team members, suppliers and stakeholders.
  • Leadership theories, negotiation, and conflict management approaches
  • Influencing and persuading including understanding of irrational decision making
  • Understanding of the need to tailor to different Visual Auditory Kinesthetic (VAK) styles
  • Processes and techniques around developing a high-performing, cohesive team through team building techniques, micro-culture shaping, coaching/mentoring, and motivating.
  • Effective presentations & mastering the art of public speaking
  • Industry standard, best-practice project management theory, terminology, methodologies, concepts, processes, tool and techniques used to manage Human Resources, Communication, and build Team Effectiveness, including: Organisational Breakdown Structures, Responsibitliy Assignment Matrix, Make/Team/Buy Plans, Skills Domain Matrix, and Gantt of Resources.

Be able to:

  • Develop a cohesive, high-performing team
  • Influence and negotiate better with stakeholders
  • Foster a culture of innovation and creativity
  • Minimize negative conflict
  • Facilitate group brainstorming and problem solving sessions
  • Give powerful presentations
  • Run effective meetings


  • A Certificate of Attendance
  • The PM Toolkit – a suite of downloadable tools and templates for use on projects